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Call centre operative
Do you have maths and English at GCSE? Do you have a really nice telephone manner? Can you find your way around computers and have a good typing speed? Then you could be working for us in our call centre in London.
Read MoreCall centre operative
Flying Phoenix Transportations
Job Summary: Call Centre Operator
Job Description:
We are seeking a dedicated and customer-focused Call Center Operator to join our transportation company's team. The Call Center Operator will be responsible for handling inbound calls from customers, drivers, and other stakeholders, providing assistance, resolving inquiries, and ensuring efficient coordination of transportation services. The ideal candidate will have excellent communication skills, a strong attention to detail, and the ability to thrive in a fast-paced environment.
Responsibilities:
- Answer incoming calls from customers, drivers, and other stakeholders regarding transportation services, schedules, and inquiries.
- Provide timely and accurate information to callers, including routing, pickup and delivery times, pricing, and service options.
- Coordinate with dispatchers and drivers to schedule pickups, deliveries, and transportation services based on customer requests and requirements.
- Assist customers with booking reservations, processing payments, and updating account information as needed.
- Handle customer complaints, concerns, and issues professionally and efficiently, escalating complex matters to supervisors or managers as necessary.
- Maintain accurate and detailed records of customer interactions, including inquiries, complaints, and resolutions, using CRM software.
- Monitor transportation operations and communicate with drivers to ensure on-time arrivals, pickups, and deliveries, and resolve any delays or issues promptly.
- Collaborate with other departments, including dispatch, logistics, and customer service teams, to coordinate transportation services and address customer needs.
- Adhere to company policies, procedures, and safety regulations, including compliance with transportation laws and regulations.
- Continuously update knowledge of transportation services, routes, and procedures to provide accurate information and assist customers effectively.
Requirements:
- High school diploma or equivalent; additional education or training in customer service, transportation, or logistics is a plus.
- Proven experience in a customer service or call centre environment, preferably within the transportation or logistics industry.
- Excellent verbal and written communication skills with the ability to effectively communicate with customers, drivers, and colleagues.
- Strong problem-solving skills and the ability to remain calm and composed under pressure, especially during high-call volume periods or in emergency situations.
- Ability to multitask and prioritize tasks in a fast-paced call center environment.
- Proficiency in using CRM software, call center systems, and basic computer applications.
- Knowledge of transportation operations, routes, and logistics concepts preferred.
- Ability to work flexible hours, including evenings, weekends, and holidays, as required.
- Positive attitude, empathy, and a genuine desire to help customers and stakeholders resolve their transportation-related inquiries and concerns.
- Strong attention to detail and accuracy in documenting customer interactions, reservations, and transportation requests.
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Life as a Self Employed Courier
We are looking for self-employed couriers for local and national work across the UK. Whether you are a new or existing courier with Flying Phoenix Transportations, we are here to assist you.
Read MoreEquality & diversity
Equality & diversity in the workplace refer to creating an inclusive environment where all employees are treated fairly, respected, and valued regardless of their differences.
Read MoreJobs for all drivers
FPT need drivers from motorcyles, transit vans, pushbikes in the couriers jobs in london.
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BUSINESS DEVELOPMENT
We are seeking a diligent and experienced Transport Safety and Compliance Officer to ensure the safe and compliant operation of our transportation services.... Read More
BUSINESS DEVELOPMENT
Transport Safety and Compliance Officer
Job Description:We are seeking a diligent and experienced Transport Safety and Compliance Officer to ensure the safe and compliant operation of our transportation services. The Transport Safety and Compliance Officer will be responsible for developing, implementing, and monitoring safety programs, policies, and procedures to mitigate risks, comply with regulatory requirements, and promote a culture of safety excellence within our organization.
Responsibilities:- 1. Develop and implement safety policies, procedures, and programs to ensure compliance with local, state, and federal regulations governing transportation operations, including DOT regulations, OSHA standards, and environmental regulations.
- 2. Conduct regular inspections, audits, and assessments of transportation vehicles, equipment, and facilities to identify safety hazards, deficiencies, and areas for improvement.
- 3. Monitor driver behavior, performance, and compliance with safety protocols, including hours-of-service regulations, driver qualifications, and vehicle maintenance requirements.
- 4. Provide training, education, and resources to drivers, transportation personnel, and other employees on safety best practices, emergency procedures, and regulatory requirements.
- 5. Investigate accidents, incidents, and safety violations, documenting findings, analyzing root causes, and implementing corrective actions to prevent recurrence and improve safety performance.
- 6. Maintain accurate and up-to-date records of safety-related incidents, inspections, training sessions, and compliance activities, ensuring compliance with recordkeeping requirements.
- 7. Collaborate with internal stakeholders, including operations, human resources, and legal teams, to address safety concerns, resolve compliance issues, and implement risk mitigation strategies.
- 8. Liaise with external agencies, regulatory authorities, and industry organizations to stay informed about changes in safety regulations, emerging trends, and best practices in transportation safety and compliance.
- 9. Conduct safety meetings, briefings, and communications to promote awareness, engagement, and accountability for safety performance across the organization.
- 10. Monitor and analyze safety performance metrics, trends, and benchmarks, providing regular reports and recommendations to management for continuous improvement.
- 1. Bachelor's degree in occupational health and safety, transportation management, or a related field; professional certification (e.g., CSP, CMSP) is preferred.
- 2. Minimum of 3-5 years of experience in transportation safety, compliance, or regulatory affairs, preferably in the transportation or logistics industry.
- 3. In-depth knowledge of transportation safety regulations, standards, and best practices, including DOT regulations, FMCSA guidelines, and HAZMAT requirements.
- 4. Strong understanding of safety management systems, risk assessment methodologies, and accident investigation techniques.
- 5. Excellent communication and interpersonal skills, with the ability to effectively communicate safety concepts, regulations, and procedures to diverse audiences.
- 6. Proven ability to develop, implement, and manage safety programs, policies, and initiatives in a dynamic and fast-paced environment.
- 7. Analytical and problem-solving skills, with the ability to analyze data, identify trends, and develop actionable insights to improve safety performance.
- 8. Proficiency in using safety management software, databases, and technology tools to track, monitor, and report safety-related information.
- 9. Commitment to fostering a culture of safety excellence, collaboration, and continuous improvement throughout the organization.
- 10. Flexibility to work irregular hours, including evenings, weekends, and holidays, as required to support 24/7 transportation operations.
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Transport Logistics Coordinator
We are seeking a detail-oriented and proactive Transport Logistics Coordinator to join our transportation team....Read More
Transport Logistics Coordinator
Transport Logistics Coordinator
Job Description:We are seeking a detail-oriented and proactive Transport Logistics Coordinator to join our transportation team. The Transport Logistics Coordinator will be responsible for coordinating and optimizing the movement of goods, materials, and shipments through the supply chain, ensuring efficient transportation operations and timely delivery to customers. The ideal candidate will have strong organizational skills, excellent communication abilities, and a solid understanding of transportation logistics principles.
Responsibilities:- 1. Coordinate transportation activities, including scheduling, routing, and tracking of shipments, to ensure timely pickup, delivery, and distribution of goods.
- 2. Communicate with carriers, drivers, and transportation personnel to coordinate pickup and delivery schedules, resolve issues, and provide updates on shipment status.
- 3. Utilize transportation management systems (TMS), GPS tracking software, and other technology tools to optimize transportation routes, minimize delivery times, and maximize vehicle utilization.
- 4. Monitor inventory levels, production schedules, and customer orders to anticipate transportation needs and proactively plan transportation resources and capacity.
- 5. Collaborate with internal stakeholders, including sales, customer service, and warehouse teams, to coordinate transportation requirements, address customer inquiries, and resolve logistical challenges.
- 6. Coordinate with transportation vendors, carriers, and service providers to negotiate rates, arrange transportation services, and ensure compliance with service level agreements and contractual obligations.
- 7. Maintain accurate and up-to-date records of transportation activities, including shipment details, delivery schedules, and communication logs, using transportation management software.
- 8. Monitor transportation costs, fuel consumption, and performance metrics, analyzing data and identifying opportunities for cost savings, efficiency improvements, and process optimization.
- 9. Ensure compliance with regulatory requirements, safety standards, and environmental regulations governing transportation operations, conducting audits, inspections, and training programs as needed.
- 10. Provide support and assistance to transportation personnel, drivers, and carriers, addressing questions, concerns, and operational issues to ensure smooth and efficient transportation operations.
- 1. Bachelor's degree in logistics, supply chain management, transportation, or a related field; additional certifications or training in transportation logistics are a plus.
- 2. Proven experience in transportation logistics, freight forwarding, or supply chain management, preferably in a coordination or support role within the transportation industry.
- 3. Strong organizational and multitasking skills, with the ability to prioritize tasks, manage competing priorities, and meet deadlines in a fast-paced and dynamic environment.
- 4. Excellent communication and interpersonal skills, with the ability to effectively communicate with internal and external stakeholders at all levels of the organization.
- 5. Proficiency in using transportation management systems (TMS), GPS tracking software, and other relevant technology tools to coordinate transportation operations and optimize delivery routes.
- 6. Analytical and problem-solving abilities, with the ability to analyze data, identify trends, and develop actionable insights to improve transportation logistics performance.
- 7. Knowledge of transportation regulations, compliance standards, and best practices, including DOT regulations, FMCSA guidelines, and HAZMAT requirements.
- 8. Ability to work effectively in a team environment, collaborating with colleagues, drivers, carriers, and vendors to achieve common goals and objectives.
- 9. Flexibility to work irregular hours, including evenings, weekends, and holidays, as required to support 24/7 transportation operations.
- 10. Customer-focused mindset with a commitment to delivering high-quality service and exceeding customer expectations in every interaction.
Apply Now
MANAGEMENT
We are seeking a highly skilled and experienced Transportation Fleet Manager to oversee the management and maintenance of our transportation fleet....Read More
MANAGEMENT
Transportation Fleet Manager
Job Description:We are seeking a highly skilled and experienced Transportation Fleet Manager to oversee the management and maintenance of our transportation fleet. The Transportation Fleet Manager will be responsible for ensuring the safe, efficient, and reliable operation of company vehicles, optimizing fleet performance, and maintaining compliance with regulatory standards and safety regulations.
Responsibilities:- 1. Manage and oversee the day-to-day operations of the transportation fleet, including vehicle maintenance, repairs, inspections, and fleet tracking.
- 2. Develop and implement fleet management policies, procedures, and preventive maintenance programs to ensure the reliability, safety, and longevity of company vehicles.
- 3. Coordinate and schedule routine maintenance and service appointments for company vehicles, ensuring compliance with manufacturer recommendations and warranty requirements.
- 4. Monitor fleet performance metrics, including vehicle uptime, fuel consumption, maintenance costs, and repair turnaround times, identifying trends and opportunities for improvement.
- 5. Conduct regular inspections and audits of company vehicles, facilities, and equipment to ensure compliance with safety regulations, environmental standards, and company policies.
- 6. Maintain accurate and up-to-date records of fleet maintenance activities, including service history, maintenance schedules, and warranty information, using fleet management software.
- 7. Collaborate with internal stakeholders, including operations, logistics, and procurement teams, to coordinate vehicle replacement, upgrades, and acquisitions based on fleet needs and budgetary constraints.
- 8. Develop and implement driver training programs, safety initiatives, and compliance protocols to promote safe driving practices, reduce accidents, and minimize risk exposure.
- 9. Ensure compliance with regulatory requirements and industry standards governing fleet operations, including DOT regulations, vehicle safety inspections, and emissions testing.
- 10. Monitor and analyze fleet expenses, budget variances, and cost-saving opportunities, providing regular reports and recommendations to management for cost control and optimization.
- 1. Bachelor's degree in transportation management, logistics, automotive engineering, or a related field; Master's degree or professional certification (e.g., CTP, ASE) is preferred.
- 2. Minimum of 5 years of experience in fleet management, transportation operations, or automotive maintenance, with at least 2 years in a leadership or supervisory role.
- 3. In-depth knowledge of fleet management principles, practices, and industry best practices, including preventive maintenance, lifecycle management, and regulatory compliance.
- 4. Strong technical expertise in automotive mechanics, vehicle diagnostics, and repair procedures, with the ability to troubleshoot and resolve complex mechanical issues.
- 5. Excellent leadership and team-building skills, with the ability to motivate, coach, and develop a diverse team of fleet technicians and maintenance personnel.
- 6. Proficiency in using fleet management software, diagnostic tools, and technology platforms to monitor fleet performance, track maintenance activities, and analyze data.
- 7. Strong communication and interpersonal skills, with the ability to effectively communicate with internal stakeholders, vendors, and regulatory agencies.
- 8. Analytical and problem-solving abilities, with the ability to analyze data, identify trends, and develop actionable insights to improve fleet performance and efficiency.
- 9. Commitment to safety, quality, and compliance, with a demonstrated track record of implementing safety initiatives, reducing accidents, and maintaining regulatory compliance.
- 10. Flexibility to work irregular hours, including evenings, weekends, and holidays, as required to support 24/7 fleet operations.
Apply Now
Transport Operations Manager
We are seeking a dynamic and experienced Transport Operations Manager to lead and oversee transportation operations within our company.....Read More
Transport Operations Manager
Transport Operations Manager
Job Description:We are seeking a dynamic and experienced Transport Operations Manager to lead and oversee transportation operations within our company. The Transport Operations Manager will be responsible for managing the day-to-day activities of the transportation department, optimizing logistics processes, and ensuring the efficient and timely delivery of goods and services. The ideal candidate will have strong leadership skills, extensive knowledge of transportation logistics, and a proven track record of driving operational excellence.
Responsibilities:- 1. Lead and manage the transportation operations team, including dispatchers, drivers, and support staff, to ensure adherence to company policies, safety standards, and customer service objectives.
- 2. Develop and implement strategic plans, goals, and objectives for transportation operations, aligning with the company's overall business objectives and customer requirements.
- 3. Plan and coordinate transportation routes, schedules, and resources to optimize efficiency, minimize costs, and maximize service levels.
- 4. Monitor key performance indicators (KPIs) and metrics related to transportation operations, such as on-time delivery performance, fuel consumption, vehicle utilization, and driver productivity.
- 5. Identify areas for process improvement and operational enhancements, implementing best practices, technologies, and innovations to streamline logistics operations and enhance customer satisfaction.
- 6. Collaborate with internal stakeholders, including sales, customer service, and warehouse teams, to coordinate transportation activities, address customer inquiries, and resolve operational issues promptly.
- 7. Establish and maintain relationships with transportation vendors, carriers, and service providers, negotiating contracts, rates, and terms to ensure cost-effective and reliable transportation services.
- 8. Ensure compliance with regulatory requirements, safety standards, and environmental regulations governing transportation operations, conducting audits, inspections, and training programs as needed.
- 9. Develop and implement contingency plans and risk management strategies to mitigate disruptions, minimize downtime, and maintain continuity of transportation services.
- 10. Provide leadership, guidance, and support to transportation personnel, fostering a culture of accountability, teamwork, and continuous improvement within the department.
- 1. Bachelor's degree in logistics, supply chain management, transportation, or a related field; Master's degree or professional certification (e.g., CSCP, CTP) is a plus.
- 2. Minimum of 5 years of experience in transportation management or logistics operations, preferably in a leadership role within the transportation industry.
- 3. Strong leadership and interpersonal skills, with the ability to motivate, coach, and develop a diverse team of transportation professionals.
- 4. In-depth knowledge of transportation logistics concepts, including routing, scheduling, fleet management, and regulatory compliance.
- 5. Proficiency in using transportation management systems (TMS), GPS tracking software, and other relevant technology tools to optimize transportation operations.
- 6. Excellent analytical and problem-solving abilities, with the ability to analyze complex data, identify trends, and develop actionable insights to drive operational improvements.
- 7. Strong communication skills, both verbal and written, with the ability to effectively communicate with internal and external stakeholders at all levels of the organization.
- 8. Proven track record of driving operational excellence, achieving performance targets, and delivering high-quality transportation services to customers.
- 9. Ability to work effectively in a fast-paced and dynamic environment, managing multiple priorities and deadlines while maintaining attention to detail and quality.
- 10. Flexibility to work irregular hours, including evenings, weekends, and holidays, as required to support 24/7 transportation operations.
- 11. CPC qualification is essential.
Apply Now
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FPT family?
Team spirit Become part of a friendly and professional team
Something new every day Deliver to different places, meet different people and keep the business world moving
Hard work pays off Earn great rates and bonuses
Company vehicles If you want to work full time, drive one of our motorcycles, small vans or large vans
Ready for career change?
Can't find the role for you?
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Need more information or assistance with your application?
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Signin / SignupLife as a Self Employed Courier
Self-employment as a courier offers numerous advantages that appeal to individuals seeking autonomy, flexibility, and entrepreneurial opportunities. Here are several advantages of becoming a self-employed courier:
- Flexibility: Self-employed couriers have the freedom to set their own schedules and work hours. They can choose when to work, allowing for a better balance between work and personal life responsibilities. This flexibility is particularly attractive to individuals who value independence and control over their time.
- Autonomy: As self-employed individuals, couriers have full control over their work activities and decision-making processes. They are not bound by the rules and regulations of a traditional employer, giving them the freedom to operate their business according to their own preferences and priorities.
- Earning Potential: Self-employed couriers have the potential to earn higher income compared to traditional employment arrangements. With diligent effort and efficient operations, self-employed couriers can increase their earning potential over time.
- Low Startup Costs: A self-employed individual typically requires minimal initial investment. Couriers can begin operating with basic equipment such as a vehicle, smartphone, and GPS navigation system.
- Variety of Clients and Routes: Self-employed couriers have the flexibility to work with multiple clients and delivery companies simultaneously. This allows them to diversify their income streams and access a variety of delivery routes and assignments.
- Tax Benefits: Self-employed couriers may qualify for tax deductions and benefits that are not available to traditional employees. They can deduct business expenses such as vehicle maintenance, fuel, insurance, and equipment purchases, which can help reduce their taxable income and maximize their tax savings.
- Opportunities for Growth: As self-employed entrepreneurs, couriers have the opportunity to grow their business over time. They can expand their client base, invest in additional resources or technology, and explore new market opportunities to increase their revenue and profitability. With dedication and strategic planning, self-employed couriers can build a successful and sustainable business.
- Personal Fulfilment: Many self-employed couriers find personal fulfilment and satisfaction in running their own business. They enjoy the challenge of entrepreneurship, the sense of accomplishment that comes from building a successful enterprise, and the opportunity to pursue their passion for delivery services. Self-employment as a courier allows individuals to take ownership of their career and create a livelihood that aligns with their interests and goals.
Overall, self-employment as a courier offers numerous advantages, including flexibility, autonomy, earning potential, low startup costs, variety of clients and routes, tax benefits, opportunities for growth, and personal fulfillment. While self-employment comes with its challenges, the rewards of entrepreneurship can be significant for individuals who are motivated, resourceful, and committed to success.
If you are looking for flexibility and the opportunity to control your own earning potential, becoming a self-employed courier could be for you. At FPT Couriers we are always looking for motivated self-employed couriers to deliver parcels and mail.
What do Our couriers say about working with FPT?
Couriers/Drivers choose to work for a Flying Phoenix Transportations for several reasons, including:
- Flexibility: Many courier positions offer flexible work schedules, allowing individuals to balance work with personal commitments and responsibilities. This flexibility appeals to students, parents, freelancers, and individuals seeking part-time or temporary employment.
- Independence: Couriers often enjoy a level of independence in their work. They have the autonomy to manage their routes, organize their schedules, and make decisions about delivery methods, which can be appealing to those who prefer working autonomously.
- Variety: Courier work offers variety and unpredictability, as each day brings new routes, destinations, and challenges. Couriers enjoy the dynamic nature of the job, which keeps their work interesting and engaging.
- Active Lifestyle: Courier work involves physical activity, including walking, lifting, and carrying parcels, which appeals to individuals who enjoy staying active and fit. It provides an opportunity to incorporate exercise into their daily routine while earning a living.
- Customer Interaction: Couriers often have direct contact with customers during deliveries. For individuals who enjoy interacting with people and providing excellent customer service, courier work offers opportunities to build relationships and make a positive impact.
- Competitive Pay and Benefits: FPT offer competitive pay rates, incentives, and benefits packages to attract and retain talented couriers.
- Job Stability: With the growth of e-commerce and the increasing demand for delivery services, courier jobs offer relatively stable employment opportunities. As long as goods need to be transported, there will be a demand for courier services.
- Skill Development: Courier work provides opportunities for skill development and career growth. Couriers develop valuable skills in time management, route optimization, customer service, and problem-solving, which can be transferrable to other industries and career paths.
- Sense of Purpose: Couriers play a crucial role in the logistics and supply chain ecosystem by ensuring that parcels and packages are delivered safely and on time. For many couriers, the sense of accomplishment and fulfilment that comes from completing deliveries and meeting customer expectations is rewarding.
Overall, couriers choose to work for FPT because of the flexibility, independence, variety, physical activity, customer interaction, competitive pay, stability, skill development, and sense of purpose that the job offers. It provides an opportunity to earn a living while engaging in meaningful and fulfilling work.
Need more information or assistance with your application?
Just call us on 07878559898 to discuss driver opportunities. We're available 8am to 5pm, Monday to Friday.
Equality & diversity
Equality & diversity in the workplace refer to creating an inclusive environment where all employees are treated fairly, respected, and valued regardless of their differences. Here's why equality and diversity are important in the workplace and how they can be fostered:
- 1. FPT Promotes Innovation and Creativity: Embracing diversity in FPT workplace brings together individuals with unique perspectives, experiences, and ideas. This diversity of thought fosters creativity and innovation, leading to better problem-solving and decision-making within the organization.
- 2. FPT Enhances Employee Engagement and Morale: When employees feel included and valued for who they are, they are more likely to be engaged, motivated, and committed to their work. A culture of equality and diversity promotes a sense of belonging and mutual respect among team members, leading to higher morale and job satisfaction.
- 3. FPT Attracts and Retains Talent: Organizations that prioritize equality and diversity are more attractive to a diverse pool of talent. Employees are drawn to companies that value their contributions and provide opportunities for growth and advancement regardless of their background or identity. Moreover, inclusive FPT workplaces are more likely to retain top talent, reducing turnover and recruitment costs.
- 4. FPT Fosters Innovation and Problem-Solving: Diverse teams bring different perspectives and approaches to solving problems and generating new ideas. By encouraging collaboration and open dialogue among employees from diverse backgrounds, organizations can drive innovation and achieve better outcomes.
- 5. FPT Strengthens Customer Relationships: In today's globalized world, businesses serve diverse customer bases. Having a workforce that reflects the diversity of customers helps organizations better understand and respond to their needs. Employees who can relate to customers' experiences and perspectives are better equipped to build strong relationships and deliver exceptional service.
- 6. Compliance with Legal and Ethical Standards: Promoting equality and diversity in the workplace is not only a moral imperative but also a legal requirement in many jurisdictions. Organizations must comply with anti-discrimination laws and regulations to ensure equal opportunities for all employees, regardless of their race, ethnicity, gender, age, sexual orientation, disability, or other protected characteristics.
FPT To foster equality and diversity in the workplace, organizations can implement the following strategies:
Leadership Commitment by Our Senior leaders lead by example to create a culture of equality and respect throughout the organization.
Diversity Training: We Provide training and education programs to raise awareness of unconscious bias, promote inclusive behaviours, and equip employees with the skills to work effectively in diverse teams.
Recruitment and Hiring Practices: Implement fair and transparent recruitment processes that focus on merit and qualifications while actively seeking candidates from diverse backgrounds.
Diverse Representation: Ensure diverse representation at all levels of the organization, including leadership positions, to reflect the diversity of the workforce and promote inclusive decision-making.
Employee Resource Groups: Establish employee resource groups or affinity networks where employees with shared identities or interests can connect, support each other, and contribute to organizational diversity and inclusion efforts.
Regular Assessment and Feedback: Regularly assess workplace practices, policies, and culture to identify areas for improvement and solicit feedback from employees on their experiences and perceptions of equality and diversity.